Complaints

Complaints

Complaints

Form for Complaint Against MPF Intermediary

1
Complainant's details
2
The principal intermediary involved in the complaint
3
The subsidiary intermediary involved in the complaint
4
Carrying on regulated activities without MPF Intermediary Registration

5

Other details

*Required fields

Please provide Chinese / English name as shown on HKID / passport

Address

For complaints lodged by a representative of a company / organization authorized person, an authorization form should be completed by the affected company / organization.

1
Complainant's details
2
The principal intermediary involved in the complaint
3
The subsidiary intermediary involved in the complaint
4
Carrying on regulated activities without MPF Intermediary Registration
5
Other details

*Required fields

# Principal intermediaries are corporations registered with the MPFA as an intermediary to carry on regulated activities.

1
Complainant's details
2
The principal intermediary involved in the complaint
3
The subsidiary intermediary involved in the complaint
4
Carrying on regulated activities without MPF Intermediary Registration
5
Other details

*Required details

# Subsidiary intermediaries refer to persons who are registered with the MPFA and employed or engaged by principal intermediaries to carry on regulated activities for them.

1
Complainant's details
2
The principal intermediary involved in the complaint
3
The subsidiary intermediary involved in the complaint
4
Carrying on regulated activities without MPF Intermediary Registration
5
Other details

If you suspect the company or person that you are dealing with is not registered with the MPFA, please provide the following information:

Name of person who contacted you and his/her contact details

1
Complainant's details
2
The principal intermediary involved in the complaint
3
The subsidiary intermediary involved in the complaint
4
Carrying on regulated activities without MPF Intermediary Registration
5
Other details

*Required fields

Upon receiving this e-form, we will contact the complainant to confirm details of the case.

Complainant may be required to provide further information to facilitate our follow-up actions. We may not be able to follow up your complaint if the information provided is insufficient.

Please confirm the case details you provided

Complainant's details

Chinese Name (Last Name)

Chinese Name (Given Name)

English Name (Last Name)

English Name (Given Name)

Title

HKID Card Number

Passport Number

Address

Telephone Number

Email

The principal intermediary involved in the complaint

Chinese Name of Principal Intermediary

English Name of Principal Intermediary

Name of Trustee

Relevant MPF Scheme

Relevant Constituent Fund(s)

Relevant MPF Account Number

The subsidiary intermediary involved in the complaint

Chinese Name of Subsidiary Intermediary (Last Name)

Chinese Name of Subsidiary Intermediary (First Name)

English Name of Subsidiary Intermediary (Last Name)

English Name of Subsidiary Intermediary (First Name)

Title

Job Title

MPF Intermediary Registration Number

Carrying on regulated activities without MPF Intermediary Registration

Name of the Company

Address

Telephone Number

Email Address

Company Website

Name of person who contacted you and his/her contact details

Name

Titile

Office Number

Mobile Number

Email Address

Other Details

Details of the complaint and relevant events

List of documents in support of your complaint (if any)

Actions you have taken

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