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Complaints
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Support Services for People of Diverse Race

Complaints

Enquiries
Complaints
Contact Information
Support Services for People of Diverse Race

Form for Complaint Against MPF Intermediary

Complainant's details

The principal intermediary involved in the complaint

The subsidiary intermediary involved in the complaint

Carrying on regulated activities without MPF Intermediary Registration

Other details

*Required fields

Please provide Chinese / English name as shown on HKID / passport

Chinese Name (Last Name)

Chinese Name (Given Name)

English Name (Last Name)*

English Name (Given Name)*

Title

Title Mr Ms Miss Mrs

HKID Card Number

Passport Number

Address

Room, Floor, Block

Flat/Room

Floor

Block

Building

Estate

Street

Area

District

Telephone Number*

Telephone Number Mobile Home Office

Telephone Number*

Email*

For complaints lodged by a representative of a company / organization authorized person, an authorization form should be completed by the affected company / organization.

Complainant's details

The principal intermediary involved in the complaint

The subsidiary intermediary involved in the complaint

Carrying on regulated activities without MPF Intermediary Registration

Other details

*Required fields

Chinese Name of Principal Intermediary#

English Name of Principal Intermediary#

Name of Trustee

Relevant MPF Scheme

Relevant Constituent Fund(s)

Relevant MPF Account Number

# Principal intermediaries are corporations registered with the MPFA as an intermediary to carry on regulated activities.

Complainant's details

The principal intermediary involved in the complaint

The subsidiary intermediary involved in the complaint

Carrying on regulated activities without MPF Intermediary Registration

Other details

*Required details

Chinese Name of Subsidiary Intermediary (Last Name) #

Chinese Name of Subsidiary Intermediary (First Name) #

English Name of Subsidiary Intermediary (Last Name) #

English Name of Subsidiary Intermediary (First Name) #

Title

Title Mr Ms Miss Mrs

Job Title

MPF Intermediary Registration Number

# Subsidiary intermediaries refer to persons who are registered with the MPFA and employed or engaged by principal intermediaries to carry on regulated activities for them.

Complainant's details

The principal intermediary involved in the complaint

The subsidiary intermediary involved in the complaint

Carrying on regulated activities without MPF Intermediary Registration

Other details

If you suspect the company or person that you are dealing with is not registered with the MPFA, please provide the following information:

Name of the Company

Address

Telephone Number

Email Address

Company Website

Name of person who contacted you and his/her contact details

Name

Title

Title Mr Ms Miss Mrs

Office Number

Mobile Number

Email Address

Complainant's details

The principal intermediary involved in the complaint

The subsidiary intermediary involved in the complaint

Carrying on regulated activities without MPF Intermediary Registration

Other details

*Required fields

Details of the complaint and relevant events*

List out the documents in support you would provide

Actions you have taken

Upon receiving this e-form, we will contact the complainant to confirm details of the case.

Complainant may be required to provide further information to facilitate our follow-up actions. We may not be able to follow up your complaint if the information provided is insufficient.

Please confirm the case details you provided

Complainant's details

Chinese Name (Last Name)

Chinese Name (Given Name)

English Name (Last Name)

English Name (Given Name)

Title

HKID Card Number

Passport Number

Address

Telephone Number

The principal intermediary involved in the complaint

Chinese Name of Principal Intermediary

English Name of Principal Intermediary

Name of Trustee

Relevant MPF Scheme

Relevant Constituent Fund(s)

Relevant MPF Account Number

The subsidiary intermediary involved in the complaint

Chinese Name of Subsidiary Intermediary (Last Name)

Chinese Name of Subsidiary Intermediary (First Name)

English Name of Subsidiary Intermediary (Last Name)

English Name of Subsidiary Intermediary (First Name)

Title

Job Title

MPF Intermediary Registration Number

Carrying on regulated activities without MPF Intermediary Registration

Name of the Company

Address

Telephone Number

Email Address

Company Website

Name of person who contacted you and his/her contact details

Name

Titile

Office Number

Mobile Number

Email Address

Other Details

Details of the complaint and relevant events

List of documents in support of your complaint (if any)

Actions you have taken

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