Info Center

In view of the latest development of the COVID-19 pandemic and the Government’s announcement regarding the latest public service arrangement, the MPFA will re-open its customer service counters from next week.

The customer service counters of the MPFA at Kwai Chung and Kwun Tong offices will re-open from 24 August with operation hours from 10am to 4pm on Monday, Wednesday and Friday (except public holidays). Members of the public have to make appointment prior to visits through MPFA’s hotline (2918 0102) starting from next Monday (24 August). The customer service counters of the MPFA at Sheung Wan office will remain closed until further notice.

In order to safeguard the health of the public and its staff, the MPFA will continue to follow the measures suggested by the Centre for Health Protection to implement social distancing and other precautionary measures, including body temperature checking and completion of a health declaration form before entering MPFA offices as well as wearing surgical masks during the visit, etc. Members of the public must strictly follow the MPFA’s infection prevention guidelines during their visit.

The MPFA urges members of the public to make enquiries through MPFA’s email (mpfa@mpfa.org.hk) or MPFA’s hotline (2918 0102) instead of visiting the MPFA offices in person. This is not only convenient and time-saving, but can also reduce social contact which helps prevent the spread of the virus. Members of the public should also use the digital services provided by MPF trustees, as well as the digital tools provided by the MPFA, including the e-Enquiry of Personal Account (ePA) platform and its mobile app, together with the MPF Fund Platform and its mobile app, to handle MPF matters.

－Ends－

21 August 2020